AFRO‑LUK — Frequently Asked Questions (FAQ)

1. What is Afro‑Luk?

Afro‑Luk is a boutique celebrating African heritage through modern, stylish, and culturally inspired fashion. We offer a variety of African‑inspired clothing including hoodies, tank tops, accessories, and Afro‑Chic pieces designed for confidence and everyday wear.

2. Where are you located?

We are based in the Kansas City metro area and ship nationwide. We also host pop‑ups, style socials, and cultural fashion events.

3. Do you ship internationally?

Yes, Afro‑Luk ships worldwide. Shipping rates and delivery times vary by location and will be shown at checkout.

4. How long does shipping take?

Orders typically ship within 2–4 business days. U.S. delivery usually takes 3–10 business days, and international delivery can take up to 25 days after shipping.

5. How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can follow your package in real time.

6. What is your return policy?

We accept returns within 14 days of delivery for unworn, unwashed items with tags still attached. To start a return, contact us at support@afro-luk.com.

7. Do you offer exchanges?

Yes. If you need a different size or color, we’re happy to assist with an exchange as long as the item meets our return conditions.

8. How do I know my size?

Each product page includes a size guide. If you need help choosing the right fit, message us on WhatsApp or Instagram @afro_luk.

9. Do you restock sold‑out items?

Some items are limited edition, but popular pieces may be restocked. Follow us on Instagram and Facebook @afro_luk for restock updates.

10. How can I contact Afro‑Luk?

You can reach us through: • WhatsApp Business • Instagram & Facebook @afro_luk • Email: slyamaiga@afro-luk.com • Website: www.afro-luk.com

11. Do you offer gift cards?

Yes! Afro‑Luk digital gift cards are available on our website and can be used on any product.

12. How do I join your email list?

Subscribe on our website to receive updates on new collections, exclusive offers, and event invitations.

13. Do you offer custom or personalized pieces?

At this time, we offer curated ready‑to‑wear pieces. Custom orders may be available during special events or collaborations.

14. Do you offer refunds?

Afro‑Luk does not offer refunds. However, we are happy to provide store credit for eligible returns. Store credit can be used on any future purchase and does not expire. If you have any questions about your store credit, please contact us at slyamaiga@afro-luk.com. 

15. Are accessories eligible for returns or store credit?

All accessories are final sale. Due to the nature of these products, we do not accept returns, exchanges, or offer store credit on accessories. Please review product details carefully before completing your purchase.