Shipping policy

Afro‑Luk Shipping Policy

Afro‑Luk is an online‑only boutique offering worldwide shipping. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order with Afro‑Luk, you agree to the terms outlined below.

1. Order Processing

  • Orders are processed within 2–5 business days.

  • Processing times may be longer during holidays, new collection launches, or pop‑up shop events.

  • Orders placed on weekends or holidays will begin processing on the next business day.

You will receive an email confirmation once your order has been placed and another when your order has shipped.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times

  • Domestic (U.S.) Shipping: 3–7 business days

  • International Shipping: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or high‑volume periods.

3. Tracking Your Order

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear depending on the carrier.

Afro‑Luk is not responsible for:

  • Delays caused by carriers

  • Lost or stolen packages after delivery confirmation

  • Incorrect shipping information provided by the customer

4. Shipping Address Requirements

Please ensure your shipping address is complete and accurate. We cannot make changes once an order has been shipped.

If a package is returned due to an incorrect or incomplete address:

  • The customer is responsible for reshipping fees

  • Store credit will be issued if the customer chooses not to reship

5. International Orders

International customers are responsible for:

  • Customs duties

  • Import taxes

  • Additional fees charged by their country

These fees are not included in the purchase price or shipping cost.

Afro‑Luk cannot predict or control customs delays.

6. Pop‑Up Shop Purchases

Afro‑Luk occasionally hosts pop‑up shops and in‑person events. Purchases made at these events:

  • May be taken home immediately

  • May be shipped upon request

  • Follow the same Shipping Policy unless otherwise stated at the event

7. Pre‑Orders & Special Releases

For pre‑order items or special releases:

  • Estimated shipping dates will be listed on the product page

  • Orders containing both pre‑order and in‑stock items may ship together unless otherwise noted

8. Delivery Issues

If your tracking shows “Delivered” but you did not receive your package:

  • Check with neighbors or your building office

  • Contact the carrier directly

  • File a missing package claim with the carrier

Afro‑Luk cannot issue refunds for packages marked as delivered.

9. Shipping During Sales & Promotions

During sales, holidays, or promotional events:

  • Processing times may be extended

  • Shipping carriers may experience delays

  • Delivery estimates are not guaranteed

10. Contact Us

If you have questions about your shipment, please contact us:

Email: slyamaiga@afro-luk.com Mailing Address: Olathe, Kansas (Online‑Only Store)